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How We Keep Your Privacy Safe

Your account, payment details and personal information are protected by strict data-handling practices.

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pulaucoin How We Keep Your Privacy Safe
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Email Support

Send your data access request, privacy question or account concern to our privacy team at [email protected]. We respond within 2 working days and address all requests for information about what we hold on your account.

In-Account Privacy Centre

Open your account settings and navigate to Privacy & Data to view your stored information, download your account history, and adjust your communication preferences without contacting support.

Chat with Our Team

Use the live chat feature in the lobby between 08:00 and 23:00 Indonesia time, seven days a week. Ask about data retention, how we handle your payment information, or request a data export.

SECURITY MEASURES

How We Safeguard Your Account

Encrypted Data Storage

Your name, email, phone and banking details are stored on servers with SSL encryption and behind firewalls. We never share your password, even with support staff, and we hash all password data so we cannot read it ourselves.

Payment Processor Isolation

DANA, OVO, GoPay and QRIS transactions are processed through secure third-party gateways certified for PCI compliance. Your full card or bank account number is never stored on pulaucoin servers; only a payment token is held for future transactions.

Login Activity Monitoring

We track every login to your account and flag suspicious access attempts. If we detect a login from an unfamiliar device or location, we may ask you to verify your identity before allowing withdrawals.

Cookie and Tracking Practices

We use session cookies to keep you logged in and analytics cookies to measure how visitors navigate pulaucoin. You can disable non-essential cookies in your browser settings; essential cookies cannot be turned off without breaking account access.

Data Deletion and Retention

When you close your account, we flag your personal data for archival rather than immediate deletion. Depending on local law, we keep records for up to seven years to comply with tax and anti-fraud regulations.

Your Rights and Requests

You can ask to see, correct or delete your data by emailing [email protected] or using the in-account Privacy Centre. Requests are processed within 14 calendar days. Where local law permits, you can also request a portable copy of your account data in standard format.

Common Questions About Your Data

No. We never sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS), anti-fraud services, and tax authorities where local law requires. All partners sign strict confidentiality agreements and use your data only for the purpose we authorise.

We retain archived account data for up to seven years after closure, depending on local law and regulatory requirements. This period covers dispute resolution, tax compliance and anti-money-laundering obligations. Personal data needed for active withdrawals is deleted once all transactions settle.

Yes. Log into your account, go to Privacy & Data in Settings, and select Download My Data. We generate a machine-readable file containing your personal information, gameplay history, payment records and communication logs within 14 days.

Payment details are encrypted and transmitted only to certified processors. We store a secure token instead of your full card or bank number. DANA, OVO, GoPay and QRIS transactions are routed through separate secure gateways and never appear on pulaucoin servers in plain text.

If you notice suspicious activity, change your password immediately and contact our support team at [email protected] or via live chat. We cancel pending withdrawals, lock the account for verification, and help you recover any unauthorised transactions depending on local law.

Essential cookies keep you logged in and prevent fraud. Analytics cookies help us understand which lobby features players in Makassar and Denpasar use most. You can disable non-essential cookies in your browser settings without losing account access, but some features may not work.

Yes. Our data handling practices comply with Indonesian data protection regulations where local law permits. If you have concerns about how we process your data or believe your rights have been breached, email [email protected] with details and we will investigate within 14 days.