Reference

Terms & Conditions that protect your account

When you open an account with pulaucoin, you're agreeing to a set of rules designed to keep your wallet, data and gameplay secure.

Account securityPayment clarityWithdrawal rulesData protection
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pulaucoin Terms & Conditions that protect your account
QUESTIONS ABOUT TERMS

How to reach us if you need clarification

If you're unsure about any part of these terms—whether it's how withdrawal verification works, what happens if you want to close your account, or how your data is stored—we have multiple channels ready. Our support team in Makassar and across Indonesia is available during core hours, and you can also submit requests through the app or website for asynchronous review. We keep a log of every contact so you have a record of what was discussed.

Team online

Live Chat

Reach our support team through the in-app chat bubble or website contact form. Available during business hours; response time is typically under 2 hours for urgent account or terms questions.

Email Support

Send detailed questions about your rights, account closure, or data access to our support inbox. We respond within 24 hours and keep all correspondence for your records.

Account Settings

Review your personal data, verify your contact method, and request changes directly in the account menu under Security & Privacy. All requests are logged and processed within 3 business days.

PROTECTING YOUR INFORMATION

How we handle data, account security and your rights

Your account details, payment history and game activity are encrypted on our servers and never shared with third parties without your consent, except where the law requires it.

Data Encryption

All logins, deposits via DANA, OVO, GoPay and QRIS, and withdrawals travel over encrypted connections. Your balance and game history are stored in secure databases with regular backup.

Payment Verification

Every withdrawal request is verified against your account holder name and registered payment method before processing. This prevents unauthorized transfers and protects your winnings.

Identity Confirmation

When you sign up, we collect and verify your name, phone number and payment details. If withdrawal amounts or payment methods change significantly, we may ask you to re-confirm your identity.

Data Retention

Account records, transaction logs and game history are kept for a minimum of 7 years to comply with financial audit requirements. After that period, personal data is anonymized or deleted unless legally required otherwise.

Your Access Rights

You can request a copy of all personal data we hold about you, including game history and payment records. Submit the request via in-app settings or email, and we'll provide it in 30 days.

Contact for Changes

To update your name, phone, email or payment method, go to Account Settings > Profile or contact support. Changes to critical details require re-verification for security.

Frequently asked questions about our terms

Read through these answers to understand your rights, account rules and how to request changes to your information.

You can request account closure at any time through Account Settings > Security, or by contacting support. We'll verify you've withdrawn all funds or allow pending winnings to be paid out. Once closed, your account cannot be reopened; you'll need to register as a new user if you want to return.

Your registered name cannot be changed after account creation for anti-fraud reasons. You can update your phone number and email in Account Settings anytime. To change your primary payment method for withdrawals, contact support with your ID verification; changes take effect after confirmation.

Your account, balance, transaction history and game logs are kept active as long as your account exists. After you close your account, we retain records for 7 years for audit and legal compliance, then anonymize or delete personal details.

Contact support immediately with your transaction ID or game session details. We have server logs and game-round records. For withdrawal disputes, we verify the transaction against your bank records. Disputes are reviewed within 5 business days and you'll receive a written outcome.

Yes. Every deposit via DANA, OVO, GoPay or QRIS is recorded immediately on our ledger. Winnings are added to your account balance in real time. If we experience downtime, your balance is preserved. We do not store deposits in a single external account; each player's funds are ring-fenced in our system.

Yes. Submit a data access request through Account Settings or email support with your account number. We'll compile your name, contact details, deposit and withdrawal history, and game records within 30 days and send it as a secure file.

Change your password immediately and contact support with the time and date. We'll review login activity, verify your device history, and flag unauthorized access. If fraud is confirmed, we'll halt the account, investigate withdrawals and work with your payment provider to reverse any unauthorized transfers.

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